Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Sales Advisor SENA - Iberia We are looking for an Inside Sales Advisor to support our Spanish and Portuguese customers for our Ships Service division. Are you the commercial and analytical relationship builder we are looking for? What you will be doing: - Work closely with the customers, understanding & supporting the decision makers’ needs and requirements related to products.
- Advise and support customers on what, why, when and where to buy through good commercial and technical guidance.
- Identify and actively pursue sales and order building opportunities
- Utilize tools and knowledge about the customer, in order to leverage on insights leading to adding value to the customer and increasing our sales growth.
- Proactively follow up enquiries and capture sales Leads & Opportunities through planned quote follow up and similar customer facing activities.
- Be an active member of the sales team for the respective account portfolio.
- Actively promote sales campaigns, promotions and initiatives to customers.
- Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in the most efficient way.
- Process certain high value and pre-defined enquiries and orders from customers as per global processes and targets, and keep customers informed of changes in the order delivery status, surcharges and any other relevant information.
- Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests.
- Assist central customer service coordinators seeking commercial and technical advice on customers’ requests and orders.




- Follow up customer complaints/non-compliances through the improvement/complaint system.
- Handle warranty claims, product return and change in cylinder ownership as per prevailing policies and procedures. What experience and skills required
- Relevant education and/-or relevant work experience
- Fluent in English and Spanish - both in writing and speaking
- Customer focused with the ability to understand and react/adapt to their needs and with the ability to turn opportunities into sales growth.
- Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues
- Quickly adapts to changing circumstances, accepts new ideas and change initiatives
- Is always curious and enthusiastic to learn and develop and able to put learning into practice.
- Good analytical skills and attention to detail. Ability to act on Data Driven Insights.
- Ability to use Digital Tools (digital interest and savviness)
- Excellent telephone sales skills
- Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values What we offer
- Initial 6 months contract with the prospect of a permanent contract
- Hybrid working arrangements (3 days office/2 days remote)
- Tempo pieno job
- Office Genova Campi
- Meal ticket € 7.5/day




- International company culture About Wilhelmsen: Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further. Totally there work around 270 employees at Wilhelmsen in the Netherlands. About the Ships Service Division: People at Wilhelmsen don't just hold jobs here. They realize the most innovative ideas - and in the process, they shape the maritime industry. With one of the largest maritime networks in the world, we do work that has impact: if it floats, our products are likely to be on board. We provide marine consumables, products and solutions for every type of vessel imaginable. Our Ships Service division includes the product brands Unitor, Timm ropes, Unicool refrigerants and Unitor and Nalfleet marine chemicals. Last year we supplied products to 27,500 vessels, in more than 2,000 ports. About the location / department: The Customer Service SENA department is based in Genova. You will be part of a team of 5 and report to the Customer Support Manager. How to apply Wilhelmsen group is committed to equal employment opportunity. We celebrate our differences and encourage people of all backgrounds, ethnicity, genders and beliefs to apply. WSS

📌 Sales Advisor Sena - Iberia (Genova)
🏢 Wilhelmsen
📍 Genova