**Position**: Customer Service Representative **Location**: Gallarate **Role Description**:
**Main Responsibilities**: - Handle customer inquiries via Zendesk in English, ensuring timely responses and effective resolutions.
- Create and print shipping labels through carriers.
- Provide post-sales support, including handling returns and refunds.
- Collaborate with the logistics team to ensure proper shipment handling.
- Maintain customer data and orders in Shopify (preferred).
- Address any issues related to orders and shipments with a customer satisfaction-focused approach. **Requirements**: - Essential English proficiency (C2 level or native).
- Previous experience in customer service, preferably with Zendesk.
- Ability to work in an organized and independent manner.




- Familiarity with e-commerce management software, preferably Shopify.
- Experience with creating and managing shipping labels for carriers.
- Problem-solving skills and stress management.
- Excellent communication skills and customer orientation. **Plus**: - Knowledge of additional languages.
- Experience using shipping platforms. **Working hours**:
Tempo pieno, from 8:30 AM to 5:00 PM, with a lunch break. **Job Types**: Full-time, Temporary
Contract length: 6 months Pay: From €1,500.00 per month **Language**: - english (required) Work Location: In person

📌 Customer Service Representative (Gallarate)
🏢 Qualimed
📍 Gallarate