**JOB DESCRIPTION**:
Monitor, operate, and support all of the company’s 24/7 global and domestic content distribution services. **RESPONSIBILITIES**: - Monitor telecommunications/ broadcasting systems, supervise the technical components’ functions and make sure that they are active and problem-free.
- Customer support - act as the initial point of contact for all the company’s clients.
- Troubleshoot and fix technical issues.
- Accountable for managing events and ensuring that they are resolved while maintaining a detailed record of the problems and methods used to solve them.
- Manage escalation process until resolution, including coordination with in-house engineers and third parties.
- Manage and coordinate technical maintenance related to the company’s distribution services.
- Monitor and operate, if needed, facility air-conditioning, UPS, generators, etc.
- Work on a shift rotation basis, on a 24/7 basis.



**EXPERIENCE/QUALIFICATIONS/ADVANTAGES**: - Knowledge of English - a must
- Basic computer skills (MS Office programs)
- Engineering studies will be considered an advantage
- Technical or customer support experience will be considered an advantage **PERSONAL ATTRIBUTES**: - Strong inclination towards learning new skills (training will be provided as necessary);
- Team player;
- Highly responsible - independent, diligent, proactive, and neat;
- Service-oriented;
- Good communication skills and problem-solving capabilities;
- Ability to execute several tasks simultaneously;
- Ability to perform under pressure. Contratto di lavoro: Tempo pieno Disponibilità: - Festivo
- Turnazioni
- Turno diurno
- Turno notturno
- Weekend

📌 Noc/mcr Operator (Roma)
🏢 Iko Media Group
📍 Roma