**Join Our Team as a Ticketing Agent!**
Are you passionate about travel and delivering exceptional service? We’re seeking a **dedicated, customer-focused Ticketing Agent** to join our ticket purchasing department at our dynamic tour operator logistics company. In this role, you’ll manage ticket purchases, provide top-notch customer support, and ensure smooth day-to-day operations of our ticketing office. **Key Responsibilities**: - Process ticket purchases for various transportation modes, attractions, and events.
- Assist Production and Logistics teams in selecting tickets that match their needs and preferences.
- Offer detailed information on schedules, fares, destinations, and available discounts.
- Handle ticket bookings, modifications, and cancellations efficiently.
- Respond to inquiries and resolve issues with professionalism and urgency.
- Maintain accurate records and update reservation systems in real time.
- Collaborate with other departments to ensure seamless operations and timely departures.
- Monitor booking systems for irregularities and report discrepancies.
- Stay informed on industry trends and best practices. **Requirements**: - University degree or equivalent.
- Previous customer service experience, ideally in the travel or tourism sector.




- Strong communication and interpersonal skills.
- Proficiency in reservation systems and ticketing software.
- Exceptional organizational and problem-solving abilities.
- Ability to thrive in a fast-paced, dynamic environment.
- Flexibility to work various shifts, including weekends and holidays.
- Fluency in English; additional languages are a plus. **Key Skills and Attributes**: - **Customer Service Excellence**: Committed to delivering outstanding service at every touchpoint.
- **Efficiency & Accuracy**: Meticulous in managing bookings and transactions.
- **Adaptability**: A team player who can navigate changing situations with ease.
- **Attention to Detail**: Focused on accuracy and precision in all tasks.
- **Industry Awareness**: Understanding of museum and site regulations and policies. **Why Join Us?**
- **Career Growth**: Opportunities for ongoing training and professional development.
- **Collaborative Environment**: Work with a supportive, passionate team.
- **Impactful Role**: Contribute directly to the success and smooth operations of our tour operator services. Work Location: In person Application Deadline: 13/12/2024

📌 Ticketing Agent (Roma)
🏢 Through Eternity Tours
📍 Roma