**Join **Qomodo** - the fintech reshaping the payments and lending ecosystem!** At Qomodo, we’re building the future of finance with a dynamic team that has experience from world-renowned startups such as Rocket Internet, Delivery Hero, SumUp, Amazon, Dash, and Credimi. Backed by a record-breaking pre-seed funding round, supported by top-tier angels and Venture Capitalists, we’re looking for ambitious individuals ready to make an impact in a fast-paced and innovative environment. **What are we looking for?**
We’re searching for a driven and proactive **Key** **Account** **Specialist** to own, nurture, and grow a portfolio of merchants while ensuring they are delighted by our services. If you’re excited about creating meaningful relationships, improving service adoption, and driving business success, we want to hear from you! **Key Responsibilities**
- **Merchant Portfolio Management** (50%): Ensure the profitability and sustainability of a specific merchant portfolio by building strong relationships and delivering exceptional service.
- **Upselling and Cross-Selling** (20%): Promote additional products and services to your portfolio, identifying opportunities to enhance merchant satisfaction and drive revenue growth.
- **Churn Prevention** (20%): Proactively anticipate potential issues or dysfunctions with merchants and implement solutions to prevent churn.
- **Backoffice Support** (10%):



Handle administrative and operational tasks to support merchant management and ensure seamless processes **Expected Key Results**
- Retain the current portfolio of merchants without churn
- Increase conversion rates within the merchant base
- Boost adoption and involvement among key merchants, particularly early adopters **Requirements**: - Must-have_
- Bachelor’s degree (field of study is not a constraint)
- 2-3 years of experience as an Account Manager or Onboarding Specialist
- Fluency in English
- Nice-to-have_
- Previous experience in a startup or scaleup environment
- Soft_Skills_
- **Data-Driven & Organized**: You thrive on structure and precision, ensuring processes run smoothly like a well-oiled machine.
- **Exceptional Communicator**: Your ability to break down complex topics into clear, actionable ideas is second to none.
- **Self-Starter**: You’re autonomous, proactive, and ready to get things done without waiting for detailed instructions. **Benefits** **What we offer**
- **Growth and Impact**: A chance to play a key role in the development of a rapidly growing fintech.
- **Networking and Collaboration**: Work alongside talented professionals from Risk, Product, Tech, and other areas.
- **Dynamic Environment**: Join a fast-paced and stimulating workspace where your contributions truly make a difference.

📌 Key Account Specialist (Milano)
🏢 Qomodo
📍 Milano