**About Us**: We are a dynamic and growing company in the tourism industry, providing tailored travel experiences across Europe. Our operations are centered on delivering high-quality services to our clients while optimizing internal processes for efficiency and growth. Currently, we specialize in the B2B segment, with a core business focused on group travel. However, we plan to expand into other market segments in the near future. We operate through two distinct brands: Maketourism: Providing 360-degree tourism services & Eurobusnetwork: Specializing in transportation services across Europe. **Key Responsibilities**: - Constant scouting negotiation with suppliers needed for the delivery of the offered services. Oversee the daily operations of all travel services, ensuring timely and high-quality delivery.
- Develop, implement, and monitor operational processes to improve efficiency and service quality.
- Manage the budgeting, forecasting, and cost control of operational services.
- Lead the recruitment, onboarding, training, and development of the operations team.
- Collaborate with other departments to ensure seamless communication and service execution.
- Analyze performance metrics and implement strategies for continuous improvement.
- Ensure compliance with company policies,



industry regulations, and safety standards.
- Identify potential operational risks and implement effective mitigation strategies. **Requirements**: - Proven experience in an operational management role within the tourism industry.
- Strong leadership skills with a track record of building and developing teams.
- Excellent organizational and problem-solving abilities.
- Proficiency in budgeting, forecasting, and financial reporting.
- Strong communication skills in English Italian and French; additional languages are a plus.
- Proficiency in operational software and tools.
- Hands-on approach to operations, essential for small business success. **What We Offer**: - Competitive salary aligned with the Italian CCNL Turismo (first level or executive level based on experience).
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
- Involvement in innovative projects within a growing company. Contratto di lavoro: Tempo pieno Retribuzione supplementare: - Premio
- Piano incentivi
- Quattordicesima
- Tredicesima Esperienza: - Operations Manager or similar: 3 anni (Obbligatorio) Lingua: - Inglese (Obbligatorio)

📌 Operations Manager (Roma)
🏢 Maketourism
📍 Roma