La Gemma Hotel, a luxury 5-star boutique hotel located in the heart of Florence, is looking for an **Assistant Front Office Manager**. **Key Responsibilities**: - support the Front Office Manager in managing the team;
- manage all reception and guest welcome activities, as well as administrative tasks related to the Front Desk;
- coordinate and supervise the daily operations of the department;
- prepare reports on department performance to be shared with the Front Office Manager;
- ensure a dedicated guest reception and assistance service, handling check-ins, check-outs, and upselling activities;
- coordinate with other departments to improve our Guests' experience;
- train and support new team members;
- handle any complaints with diplomacy and problem-solving;
- anticipate guest needs and provide tailored solutions by suggesting local activities. that match their preferences;
- handle Guest requests and needs in a professional and timely manner;
- assist and advise Guests with a personalized approach in the La Gemma style. **Requirements**:



- at least two years of experience in the same role;
- fluent knowledge of Italian and English, knowledge of an additional foreign language is a plus;
- experience with Opera or other PMSs;
- customer and results-oriented mindset;
- teamwork-oriented approach;
- excellent interpersonal, management, and organizational skills;
- in-depth knowledge of the local area;
- familiarity with services such as restaurants, tours, events, landmarks, and attractions;
- flexibility and problem-solving skills;
- availability to work night shifts. **Accommodation is not provided.** Ability to commute/relocate: - 50123 FIRENZE, FI: Reliably commute or planning to relocate before starting work (required) **Experience**: - Assistant Front Office Manager in 5** Hotels: 1 year (preferred) **Language**: - English (required) License/Certification: - Permission to work in Italy (required)

📌 Assistant Front Office Manager (Firenze)
🏢 Poseidon
📍 Firenze