Reporting to Collection Manager, the resource is a member of the Collection Team.
The Retail Credit Collection Team covers the full area of lending (Residential Mortgages, Credit Cards, Overdrafts, and Personal Loans) due to collect all the credit of ING Italy. From this perspective, the Credit and Collection Data Analyst Specialist is responsible for updating and maintaining the Local Retail Credit Collection Policy, defining credit strategy to entrust position to Debt Collection Agencies, controls and governance on external providers and Law Firms, create specific process due to prioritize new activities and achieve all Collection and KPIs goals (local and global).
**Key Responsibilities**: - Collection strategy, rules and workflow
- Governance, monitoring, optimization
- Effectively manage relation with relevant stakeholders locally and in Head Office
- Collaborate for the Top Management information pack preparation **Requirements**: - Hold a degree in Finance or Statistics or Economics or Engineering
- 3+ years of relevant and thorough experience in the retail credit and collection risk banking sector
- Good knowledge of regulatory framework
- Ability to analyze, interpret and elaborate data (quantitative analytical skills)
- Understanding key drivers within the Italian unsecured lending and mortgage market
- Experience on lending via digital channels
- Expert in Decision Engine credit strategy management and is a plus
- Fluent English
- Knowledge of SAS (strong)
- Knowledge of Excel (strong)
- Strong sense of accountability delivers on promises, takes ownership
- Out-of-the box thinker
- Problem solver and entrepreneurial
- Drive for results




- Effective and open communication skills
- Enthusiast team player **Working conditions**: Full Time
**Duration**: Permanent
**Location**: Milan (hybrid)
About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
The benefits of joining ING
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
Super flexible lavoro da remoto
Competitive base salaries and performance based bonuses
Diverse cultures & Innovative mindsets
International Environment
Commitment to sustainability
Lots of training development opportunities to help you grow
Lots of moments dedicated to physical and mental well-being
**A special day off when it is your birthday**: we call it #doyourbirthday!
**And of course we can’t forget**: free water & coffee at the office!
Our Commitment

📌 Credit and Collection Data Analytics Specialist (Milano)
🏢 Ing Bank
📍 Milano