**Role**: Reservations & Events Agent
**Reports to**: Reservations & Events Manager
**Company**: Duo Milan Porta Nuova, Tribute Portfolio Company Profile Duo Milan Porta Nuova, Tribute Portfolio offers 239 rooms, including 11 suites, all fully renovated with vibrant colors and unexpected details. The hotel features a bistro serving Italian and international cuisine, a bar, and a small piazza for informal meetings or relaxing breaks, a fully equipped fitness center, and 5 meeting rooms. The property is part of Marriott International, the world’s largest hotel brand, and Westmont Hospitality Group. The hotel has recently been fully renovated and rebranded, becoming the second Marriott Tribute Portfolio hotel in Italy. Duo Milan Porta Nuova is seeking a **Reservations & Events Agent**. Key Responsibilities Reservations
- Enter, modify, and confirm reservations in the hotel PMS
- Monitor availability, rates, and restrictions, maximizing occupancy and revenue
- Provide detailed information on rooms, services, policies, and offers
- Collaborate with Front Office and Revenue Management to ensure accurate reservation handling Events
- Support the management of event, meeting, and group (MICE) inquiries
- Prepare quotations, contracts, and event function sheets
- Coordinate with internal departments (banqueting, F&B;, housekeeping, technical) to ensure proper event execution
- Ensure client follow-up before, during, and after the event




- Maintain high-quality standards and strong attention to detail **Requirements**: - Previous experience in a similar role within international hotel environments, preferably with the Marriott brand
- Excellent knowledge of Italian and English; knowledge of a third language is a plus
- Good familiarity with PMS and reservation systems (Opera or similar)
- Strong customer orientation and problem-solving skills
- Intermediate knowledge of Excel is preferred
- Excellent organizational and priority-management skills
- Team-oriented mindset with strong communication skills Personal Skills
- Accuracy and attention to detail
- Commercial mindset and results-driven approach
- Flexibility and ability to manage high workloads
- Professionalism and attention to personal appearance What We Offer
- Employment in a dynamic and international environment
- €7 meal voucher for each working day
- Continuous training and development
- Salary commensurate with experience The selection is aimed at both sexes in accordance with Law 903 / 77. Send Curriculum Vitae with photo and authorization for data processing in accordance with Art. 13 D. Lgs. 196/2003 and Art. 13 GDPR 679/16. Contratto di lavoro: Tempo completo Benefit: - Buoni pasto Esperienza: - Reservation e/o Event agent: 1 anno (Preferenziale) Sede di lavoro: Di persona

📌 Reservation & Events Agent (Milano)
🏢 Duo Milan Porta Nuova, Tribute Portfolio
📍 Milano