Junior Customer Care Representative at satispay. About the role Satispay is on a mission to create a holistic financial platform that streamlines payment processes and daily financial management for over 6 million users. We are seeking a passionate Junior Customer Care Representative who will play a crucial role in delivering compassionate support to our users. This position is vital in ensuring that our customers enjoy a seamless experience with our services, helping to foster loyalty and satisfaction.
Key facts
Location: Milan, Italy Engagement: Full-time Compensation: Starting from €28,000 gross annually Team: Operations
What you'll do
- Handle customer inquiries through various channels, including email and ticketing systems, ensuring accurate categorization of issues for efficient resolution.
- Implement established workflows and adhere to standard operating procedures to effectively address user concerns.
- Provide assistance across multiple platforms, including social media, direct messaging, and both inbound and outbound phone calls.




- Collaborate closely with your team lead and the quality assurance department to manage escalated cases and uphold high service standards.
- Participate in a comprehensive 17-day onboarding training program designed to equip you with the necessary skills and knowledge.
- Engage in continuous learning through mentorship with a designated buddy, ensuring ongoing professional development.
- Document customer interactions and resolutions in the ticketing system to maintain accurate records and facilitate future reference.
- Contribute to team meetings by sharing insights and feedback to enhance service delivery and operational efficiency.

Requirements
- Demonstrated ability to maintain composure and adaptability in a dynamic work environment where processes may change rapidly.
- A strong sense of empathy and a commitment to efficiently resolving user issues while providing a positive experience.
- A growth-oriented mindset, open t

📌 Junior Customer Care Representative (Italia)
🏢 Satispay
📍 Italia