TRICARE Beneficiary Services Representative (BSR)

Make a Difference – Join Our Leidos TRICARE Team in Aviano, Italy Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active‑duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

What You’ll Do
- Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.




- Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
- Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
- Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications
- Education:
- Bachelor’s degree in a related field OR;
- Associate’s degree in a related field PLUS 4 years of specialized experience OR;
- Major certification in a related field PLUS 4 years of specialized experience OR;
- High school diploma PLUS 8 years of specialized experience.
- U.S. Citizenship
- SOFA/

📌 TRICARE Beneficiary Services Representative (Aviano)
🏢 Leidos
📍 Aviano