Location: Via Privata Fratelli Gabba 7b, Milan, Italy 20121
Schedule: Tempo pieno
Position Type: Non-Management
Pay Range: 25,474 - 27,000 €
Job Title: Guest Services Agent
Department: Guest Services
Reports To: Guest Services Director, Guest Services Manager, Guest Services Supervisor, Night Manager
Job Overview
Responsible for the accurate, courteous and efficient reservation, communication (PBX), check‑in and check‑out of hotel guests, providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Empowered to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano. Main responsibilities include maintenance and control of the hotel’s room inventory on a day‑to‑day basis, coordinating room assignments, managing room inventory, supervising upgrades,
monitoring interfaces and maintaining guest preferences to give guests the most personalized service.
Place of work: Front desk and back office areas. Front Office is the focal point for all guest/visitor reception and inquiries.
Basic Requirements
Qualifications
- A College Degree or in the process of receiving one.
- Good command of Italian & English with clear and pleasant communication skills both in person and by telephone.
- Ability to provide legible communication.
- Ability to compute basic mathematical calculations.
- Knowledge of computers.
Desirable
- Training in the hospitality industry.
- Previous experience as a Front Office Receptionist in a luxury market.
- Fluency in a second language.
- Knowledge of Opera, Marsha, Mystique and Concierge Assistant.
Essential Skills
- Professional image and personality exuding confidence and leadership skills.
- Ability to smile at all times.
- Ability to remain
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