Customer Engineering Manager (m/f/d)

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Novara, Italy | req31440

What You Will Enjoy Doing

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- In this role you lead the local engineering team with 4 direct reports, ensuring reliable delivery, clear structures, and efficient processes
- You provide strategic and hands‑on engineering leadership to the Novara manufacturing site
- Further you lead new product introduction (NPI) and process industrialization, ensuring strong alignment with customer commitments, timelines, and business objectives
- Also you you drive accurate costing and technical estimation for new and existing opportunities, ensuring competitive and commercially viable solutions
- Moreover you act as a key technical interface with sales and customers, interpreting specifications, providing expert guidance, and building strong relationships
- In this role you support customer audits, site visits, and validation activities,



including preparation of product substantiation and qualification reports
- You collaborate with leadership and business development teams to identify growth opportunities and expand scope
- In this role you promote a continuous improvement mindset, encouraging innovation, accountability, and proactive problem-solving across the engineering team
- Responsibilities include developing and optimizing robust manufacturing processes, documentation, and tooling solutions aligned with customer and quality requirements
- Further you apply advanced quality tools to drive zero‑defect performance, lead root‑cause investigations, and implement sustainable corrective actions
- You manage end‑to‑end process and capital projects while supporting continuous improvement to enhance cost efficiency, quality, and operational excellence
- In this role you will be hired under the metalworking national collective agreement, with a gross annual salary between €62.000 and €75.000,

📌 Customer Engineering Manager (Novara)
🏢 Linde Europe
📍 Novara