Service Area High Level Scope Sub Scope

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LSS - Local Site Support User On Prem IT support

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- Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)
- Provisioning and deprovisioning of corporate devices (laptops, phones)
- Replace broken devices with temporary devices in accordance with Ericsson’s processes
- Provide technical guidance to end users for day-to-day IT issues within the office environment
- Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM)

Office IT Infrastructure Support

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- Perform on office infra basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice)
- Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet




- Network connectivity basic troubleshooting (example : Wi‑Fi, LAN)
- On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage
- Basic tasks for PABXs where applicable in coordination with L2 teams
- Print equipment receipt, install, and test the printer
- AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support
- Workplace monitor deployment, testing, and logistics handling
- Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions
- Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)
- Coordinate with vendors or local service providers for repairs and equipment replacements as needed
- Maintain accurate records of incidents and r

📌 Desktop Support Technician (Lamezia Terme)
🏢 Sharp Brains
📍 Lamezia Terme