OverviewDeputy Manager Customer Experience & Sales. Be part of PVH, the growth platform for Calvin Klein and Tommy Hilfiger. PVH connects global brands to consumers with a shared vision and plan, driving fashion forward for good as one team.
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The TeamReporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures store performance and optimal client experience by managing and supporting the Sales Team with training, coaching, and feedback.
The Position
- Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
- Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
- Train and coach the team on standards, including customer service, product placement, and efficient time management.
- Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
- Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
- Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
- Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
- Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
- Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
- Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
- Provide recommendations for action based on the analysis of sales performance.
Ideal Candidate
- Experience as Senior Sales Associat
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