Remote Italian speaking Customer Service Representative in Athens, Greece
Turin, Metropolitan City of Turin, Italy
Job Openings Remote Italian speaking Customer Service Representative in Athens, Greece
About the job Remote Italian speaking Customer Service Representative in Athens, Greece
Join a Team That Values Empathy, Excellence, and Innovation
Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.
What You will Do
- Provide empathetic, accurate, and timely support to the users.
- Stay informed about the products and community standards to offer effective solutions.
- Make thoughtful decisions while advocating for the community's best interests.
- Investigate and resolve user issues, including account support requests and reports of abusive content.
- Respond to inquiries with speed, quality, and empathy.
- Use your market-specific knowledge to identify scalable improvements in user support.
- Analyze data to enhance user experience and improve workflows.
- Enforce Terms of Use by monitoring and addressing abuse reports.
- Spot trends and escalate complex issues to the global team when necessary.
What We are Looking For
- Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Italian (C2) and English (B2).
- A proactive attitude with a bias toward doing whats right for the community.
- Attention to detail and a results-driven mindset.
- Ability to analyze data and identify trends to enhance workflows.
- Familiarity with products and community standards (training will be provided).
What We Offer
- Salary: 1100 EUR gross monthly x 14 per year
- Performance premio: up to 200 EUR per month
- Work Schedule: Monday Sunday 09.00 19.00 (8 hours per day, 5 day
📌 Remote Italian speaking Customer Service Representative in Athens, Greece (Piemonte)
🏢 Cross Border Talents
📍 Piemonte
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