Company Description

MSX has been a trusted partner to leading vehicle manufacturers, retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in areas such as Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement.

Job Description

MSX is looking for a proactive and enthusiastic Customer Experience Specialist (French AND Spanish Speaking) to join our team in Rome.

Responsibilities
- Answer customer inquiries via ticket system or phone calls.
- Ensure customer satisfaction and manage follow‑ups.
- Apply procedures in compliance with the company's standards and policies.

Qualifications
- Computer literacy, especially MS Office.
- Fluent in English, French, and Spanish.
- Previous experience in customer contact is a plus.




- Great problem‑solving and communication skills.
- Experience planning complex schedules of activities.

Working Pattern
- Internship (tirocinio), 40 hours per week
- Monday – Friday, 9 am to 6 pm
- Rome - hybrid (3 days in the office, 2 days home office)

EEO Statement

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

📌 Customer Service Specialist (Roma)
🏢 Msx International
📍 Roma