About the role

Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.
We are looking for a Software Engineer II to join a small, cross‑functional team at the intersection of platform engineering and operational support. This is a long‑term investment role: for the first year or so, you will split your time between resolving complex technical escalations from our front‑line support and customer operations teams, and building the tooling, automation, and monitoring solutions that will make that support increasingly unnecessary over time.

This is not a traditional backend product role. You will own the operational reliability of our platform from an engineering perspective, and you will have real autonomy to design and implement improvements. As the team evolves, so will your scope — toward platform tooling and engineering full‑time.

Hybrid working is required: minimum 2 days/week in office (Milan or Cagliari).

Main Responsibilities

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- Investigate and resolve complex technical escalations — application logs, database queries, REST API debugging, integration issues — in collaboration with the Customer Support and Operations teams.
- Design and build internal tools, scripts, and automation workflows that reduce manual support effort and close current monitoring and observability gaps. This includes exploring and integrating AI‑assisted workflows and agents to automate ticket triage, accelerate root cause analysis, and reduce resolution time for recurring escalations.
- Improve alerting, dashboards, and runbooks across our stack (Grafana, Kibana, Jaeger, Prometheus). Make failure modes visible before they become incidents.
- Take ownership of critical incidents, coordinate with engineering squads, drive post‑mortems, and ensure learnings are captured and acted on.
- Develop deep familiarity with Moneyfarm’s architecture across Kubernetes, Kafka, Aurora RDS, and our microservices stack

📌 Software Engineer II – Backend, Platform (Milano)
🏢 Moneyfarm
📍 Milano