We are hiring an experienced Service Desk Analyst to join a growing IT support team, offering up to 65k plus premio potential and excellent benefits. This role is 100%on-site in Lancaster.

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Our client has a history of internal promotions, with many past placements advancing within the organization.

In this role, you will handle a wide range of user requests and incidents related to core IT systems, ensuring timely resolutions and excellent customer service. The ideal candidate will possess strong technical troubleshooting skills, good communication, and a proactive approach to problem-solving.

Key responsibilities include:

Managing and resolving end-user requests for hardware, software, and applications, including desktops, laptops, and mobile devices

Performing initial incident assessment, triage, and research

Collaborating with support teams for escalated issues

Documenting incidents from report to resolution in tracking systems

Providing professional customer interaction and building positive support experiences

Supporting Office 365 environment, Active Directory,



and user management

Participating in an on-call rotation to support after-hours needs

Contributing to process improvements and knowledge base updates

Qualifications:

2-3 years of experience supporting Windows OS and Office 365 applications

Solid understanding of Active Directory and user account management

Good communication skills with a customer-focused mindset

Experience working in MSP or hybrid environments is a plus

Familiarity with Microsoft InTune is advantageous, but not mandatory

Ability to thrive in a fast-paced environment, xysqume prioritize tasks, and take ownership

Mature, resourceful, and eager to develop leadership capabilities

Benefits:

3 weeks PTO to start

Health coverage (medical, dental, vision)

Fully vested 401(k) with a substantial match

Additional perks including holiday bonuses and ongoing training budgets

Opportunitiesfor career growth as the organization expands and takes on new projects (many technologists that we've placed here have received promotions and advancement opportunities)

Direct W2 only

EOE.

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📌 Service Desk Analyst (Roma)
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📍 Roma