pWe're FBK, an AI-powered tender management platform built for Life Sciences Healthcare enterprises. We help companies find, manage, and win public tenders by automating the tender lifecycle — and for that, we need you to join us as an Engagement Manager. /ph3What's in it for you /h3ulliA product that's actually used and valued by global companies /liliCross-functional teams with real ownership and fast feedback /liliA front-row seat in how AI is changing enterprise software /liliThe opportunity to work closely with customers and help them improve real business processes /liliA clear path to grow your skills and take on more responsibility /liliFlexibility, support, and people who love building things that matter /li /ulh3The team /h3pYou will collaborate with Business Analysts to understand customer requirements and tender management processes, with Product and Engineering to support solution delivery, and with Customer Success and Account teams to ensure a smooth customer experience before, during, and after implementation. /ppExpect real onboarding, ongoing mentoring, and the opportunity to grow in a role that combines customer engagement, project coordination, business process understanding, and software adoption. /ppYou'll work in an environment where AI isn't a buzzword, but part of how we improve workflows, reduce manual work, and help customers make better decisions. /ph3The work you'll do /h3ulliCoordinate customer implementation projects from kickoff to rollout, making sure scope, timelines, responsibilities, risks, and next steps are clear /liliCollaborate with clients and key stakeholders to understand their tender management needs, business objectives, current processes, and adoption priorities /liliFacilitate requirement gathering sessions, customer workshops, solution proposal presentations, and feature demonstrations /liliWork closely with Business Analysts, Product, Engineering, UX, QA, Customer Success, and Account teams to ensure smooth delivery of software solutions /liliMonitor project progress, surface risks or blockers early,



and coordinate the right actions to keep delivery on track /liliHelp translate customer needs and process gaps into clear priorities for implementation, configuration, and future product enhancements /liliSupport customers during rollout and adoption, helping them embed FBK into their day-to-day tender management workflows /liliCapture customer feedback and share structured insights with Business Analysis, Product, and Engineering teams /liliIdentify practical AI-enabled opportunities to improve tender workflows, reduce manual work, enhance user experience, and support better decision-making /liliEnsure a clear handover to Customer Success once the implementation reaches a stable adoption phase, including project status, open points, risks, and recommended next steps /liliContribute to improving FBK's implementation and adoption playbooks, making customer engagements more structured, repeatable, and scalable /li /ulh3The skills you bring /h3ulliFluency in English and Italian /liliBachelor's degree in Business, Computer Science, Information Technology, Engineering, or equivalent experience /lili2+ years of experience in a customer-facing role such as project management, business analysis, SaaS implementation, consulting, customer success, software delivery, or a related field /liliExperience working on software implementation, business analysis, process improvement, or digital transformation projects /liliAbility to understand business requirements and translate them into clear actions, priorities, and delivery plans /liliStrong project coordination and project management skills, including the ability to track milestones, risks, dependencies, and follow-ups /liliGood understanding of software delivery processes and the ability to work effectively with technical and non-technical teams /liliStrong analytical, problem-solving,



and critical thinking skills /liliAbility to work in a structured manner and quickly understand new topics, processes, and relationships /liliDetail- and results-oriented mindset, with the ability to work in a cross-functional, fast-paced, and constantly evolving environment /liliExcellent communication and interpersonal skills, with the ability to interact with customers, project stakeholders, and internal teams /liliCuriosity about AI and how it can improve enterprise software, process automation, and user experience /liliExperience in consulting, cloud/SaaS business, Life Sciences, Healthcare, or software fields /liliUnderstanding of tender management, bid management, procurement, or related enterprise processes /liliKnowledge of SAP, JDE, or other ERP systems /liliFamiliarity with AI concepts such as process automation, natural language processing, document analysis, or predictive analytics /liliExperience using data, dashboards, or reporting tools to monitor adoption, usage, project progress, or business outcomes /liliExperience creating process flow diagrams, user stories, business process documentation, or functional documentation /liliKnowledge of business process modeling and documentation /liliCertification in Project Management, Business Analysis, Agile, Change Management, or AI-related topics is a plus /li /ulh3What FBK can offer you /h3ulliThe opportunity to work in a unique and fast-growing field: Tender Management /liliA growing team from diverse backgrounds to learn from and work with /liliInvestment in your personal growth and skill development (career paths, LD courses, mentorships, and more) /liliA unique combination of innovative atmosphere paired with great professionalism and self-responsible work /liliCompetitive compensation aligned with experience /liliWe measure results, not effort. We teach, not supervise. We solve, not execute. /li /ulh3How we hire /h3ulliIntro call with a member of the recruitment team to explore fit and alignment /liliIn-person meeting with the team if Milan-based, virtual otherwise /liliQuick call with a member of the Leadership Team /li /ul #J-18808-Ljbffr

📌 Engagement Manager (Milano)
🏢 FBK
📍 Milano