Ph3 Overview /h3p Acting as the Ambassador of the Stella Mc Cartney Brand, inspiring and developing diverse teams across Milan stores to successfully reach quantitative and qualitative targets by providing a unique in?store experience to the clientele.
Owner and responsible for the achievement of the store targets and the growth of the business across the Milan locations, including the Santo Spirito flagship store and Rinascente Milan corner.
The City Manager implements and maintains concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, and the management of personnel in line with the company policies and procedures.
/ph3 Business Sales Performance /h3pb Drive Sales Target Achievement: /b /pulli Drive the achievement of the annual sales targets/budget/forecast in accordance with the guidelines received by the company.
/lili Analyze and monitor store KPIs on a daily, weekly and monthly basis to implement immediate and long?range action plans.
/lili Device and execute strategies for sales generation to meet monthly goals, including Sales Consultant Team incentives.
/li /ulpb Maximize the Business potential of the stores: /b /pulli Guarantee financial results of the stores through effective management and monitoring of margins, stock and personnel costs.
/lili Optimize the stores' contribution and monitor personnel costs keeping in line with the set budget/forecast and by developing the KPIs.
/li /ulpb Maximize sales by category: /b /pulli Push ongoing growth of the stores' turnover through regular feedback to the Buyers on merchandise, stock availability and sell?through analysis.
/lili Update Client Style Advisors on business, focusing on sell?through.
/lili Monitor the teams and ensure upselling and cross?selling techniques are mastered.
/li /ulh3 Team /h3pb Motivate and retain staff: /b /pulli Lead and motivate all team members by being a role model and setting an exceptional example to the team.
/lili Constantly monitor staff KPIs achievement and coach each team member, defining a specific improvement plan through one?to?one monthly meetings.
/lili Carry out the yearly appraisal for all team members, following company procedures and providing constructive and comprehensive feedback, as well as setting individual objectives for development.
/li /ulpb Coach and train store staff: /b /pulli Responsible for the brand and product knowledge of the teams, ensure the efficacy of the induction plans for new staff and provide constant in?store training sessions.
/lili Understand training needs and liaise with People Partner and Retail department to develop ways to implement training needs.




/lili Coach and continuously monitor the execution of the Stella Mc Cartney Client Experience to achieve the best quantitative and qualitative business results.
/lili Guarantee the team complies with uniform and grooming standards.
/li /ulpb Build team working: /b /pulli Guarantee an optimum relay of information within the stores and an excellent and transparent ascending and descending communication flow.
/lili Conduct daily morning meetings to update staff on business performance and initiatives.
/lili Take ongoing actions around Client Style Advisors' motivation according to the sales and brand strategy and acting as their coach mentor.
/li /ulpb Optimize staff vs. business need: /b /pulli Manage recruitment, ensuring the team profiles match Stella Mc Cartney people value and brand strategy.
/lili Evaluate and promote career development of the team in cooperation with the Retail department and People Partner.
/lili Identify performance issues and manage them with the involvement of the Retail and the People Culture team to ensure a fair and consistent process.
/lili Co?ordinate rota and overtime, ensuring appropriate staff coverage across both locations through effective workforce planning.
/li /ulh3 Clients Market /h3pb Know the competitors: /b /pulli Responsible for the development of the stores' external relations within their competitive environment, including marketing, merchandising and local activities.
/lili Proactively follow current luxury fashion trends, industry news, technology, and key competitors in the local market.
/li /ulpb Build effective relationships with new/existing clients: /b /pulli Develop and promote a loyal clientele through concrete initiatives leveraging all clienteling tools (Client Book, CRM) according to the sales and brand strategy.
/lili Act as the Ambassador for the brand within the Milan market and build relationships with local and VIP clients.
/lili Work closely with the regional marketing team and coordinate events.
/lili Ensure all team members spend time contacting clients to build relationship and drive traffic to the store.
/lili Liaise with the CRM department for in?store events, special launches and operational activities required before, during and after each event.
/lili Take ownership of in?store events across the Milan locations and ensure event reporting is completed.
/lili Work with the teams to strategically increase the appointment and consignment rates.




/lili Consistently lead the teams on best practice for delivering exceptional client experiences and developing clients from High Potential to VIC and from VIC to VVIC.
/lili Ensure team accuracy in the use of POS, Clienteling App and other relevant software, leading by example in maintaining a loyal and up?to?date client database.
/li /ulh3 Store Operations /h3pb Guarantee in-store maintenance and image: /b /pulli Ensure that the image of the store and the people are executing at the highest standards at any time according to the company guidelines.
/lili Guarantee implementation of Visual Merchandising guidelines in accordance with the VM Department ensuring the correct installation, product display and merchandising execution.
/lili Guarantee maintenance of both locations in line with budget requirements and the store planning guidelines.
/lili Guarantee health, safety and security regulations are duly accomplished through ongoing control and compliance with procedures.
/lili Guarantee effective management of store housekeeping.
/li /ulpb Ensure appropriate store procedures: /b /pulli Manage administration tasks and reporting.
/lili Guarantee store operations including stock delivery, replenishment, regular and year?end inventories, pricing and discount policy and all legal requirements.
/lili Manage operations in the most effective way whilst minimizing cost through effective management of headcount and operating expenses.
/li /ulpb Manage the stock efficiently: /b /pulli Monitor stock optimization within the stores and ensure a seamless flow of merchandising.
/lili Ensure a sense of urgency regarding stock issues and seasonal returns.
/lili Guarantee effectiveness of returns, repairs and claims procedure.
/li /ulh3 Your Talent /h3ulli Previous experience in a similar role.
/lili Fluent in Italian and English; additional languages are a premio.
/lili Established portfolio of local and international clients, with strong knowledge of the Milan luxury market.
/lili A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver commercial results and retail excellence.
/lili Ability to quickly establish strong credibility with team members and external resources.
/lili A performance orientation and strategic mindset.
/lili The ability, drive and desire to deliver outstanding results.
/lili Creative, with a strong touch for product.
/lili Confident and strong leader, innovative with visionary business sense and style.
/lili A strong communicator with analytical and organisational skills.
/li /ulh3 Salary /h3p Salary Range: €80,000 - €90,000 Gross Annual Salary (RAL).
/ph3 EEO Statement /h3p We welcome people with disabilities and endeavour to make reasonable adjustments.
If you require such adjustments, please let us know within 48 hours of your interview.
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📌 City Manager (Milano)
🏢 Stella Mccartney
📍 Milano