Customer Executive (Milano)

Customer Executive (Milano)

11 ago
|
Simcorp
|
Milano

11 ago

Simcorp

Milano

WHAT MAKES US, USJoin some of the most innovative thinkers in Fin Tech as we lead the evolution of financial technology.
If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to Sim Corp!
At its foundation, Sim Corp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous.
Our people-centered organization focuses on skills development, relationship building, and client success.
We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we're saying, keep reading!
WHY THIS ROLE IS IMPORTANT TO USThe role within the Sofia Client and Business Development Team is responsible for managing and developing client relationships, ensuring customer satisfaction, and contributing to business growth.
The position acts as the primary point of contact for assigned clients, managing their needs, projects, and change management processes.
The role also takes responsibility as Project Manager for initiatives involving clients and cross-functional Sim Corp teams, including Consulting, Development, IT, and Business Services within Sim Corp Italiana.
WHAT YOU WILL BE RESPONSIBLE FORBusiness Development Translate company targets into action plans for upselling additional modules and services to existing clients.
Define pricing structures and Service Level Agreements (SLAs) for new contracts, modules, services, and projects.
Prepare commercial offerings, RFIs and RFPs in collaboration with relevant internal stakeholders.




Participate in customer demos jointly with Sim Corp Consultants.
Negotiate and prepare contract renewals and new commercial agreements.
Account Management Act as the single point of reference for existing clients for all interactions not covered by the Sofia Help Desk services.
Promote and sell additional Sofia modules and services.
Project Management Take on the role of Project Manager for client-related initiatives, ensuring delivery in line with agreed scope, timing and quality,.
Coordinate cross-functional Sim Corp teams to ensure alignment and effective execution.
Conduct and lead periodical SOTA (State of the Account) meetings with clients.
Commercial Back Office Manage the relationship with clients' procurement representatives.
Produce periodic contractual reporting on SLAs.
Support the calculation and validation of service fees.
WHAT WE VALUEMost importantly, you can see yourself contributing and thriving in the position described above.
How you gained the skills needed for doing that is less important.
We expect you to be good at several of the following and be able to - and interested in - learning the rest: English – good working proficiency Project Management skills – ability to plan, execute, control, and close projects to meet defined goals BENEFITSFlexible working hours and hybrid model Health insurance and pension plan connected to labor agreement
13th and 14th-month pay Buoni pasto (8,50 EUR per working day) Professional training and courses provided by Sim Corp Possibility to develop your career in an international environment
Integration events and health-related initiatives
Up to 20 remote workdays abroad per calendar year

📌 Customer Executive (Milano)
🏢 Simcorp
📍 Milano

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