We are seeking a highly motivated Customer Service Representative to join our Customer Service team. In this role, you will manage the end-to‑end order-to-cash process for direct market customers and distributors, ensuring seamless execution of Orders, shipments while maintaining compliance with internal procedures and customer requirements.
You will act as a key liaison between customers, distributors, Supply Chain, Finance, Sales Operation and Quality teams to ensure timely and accurate orders delivery in EMEA.
What You'll Do
Customer & Order Management
- Deliver exceptional customer service to internal and external stakeholders.
- Manage and process customer orders from order entry through successful delivery and invoice.
- Provide proactive updates on shipment status, delivery schedules, and order progress and dispute resolution.
- Monitor customer orders to ensure on-time and accurate fulfillment.
- Coordinate cross-functional investigations and corrective actions.
- Manage customer complaints and service escalations through closure.
- Collaborating with Commercial team,



Sales Operation, Supply chain and finance to ensure adherence to SOP’s for market requirements.
- Escalate compliance-related issues and potential risks when required
- Track key shipment milestones, including departure, arrival, customs clearance, and proof of delivery.
- Investigate and resolve shipment discrepancies, delays, and customer concerns.
- Maintain accurate reporting and visibility of export order status.
- Ensure customer expectations are met through proactive communication and timely issue resolution.
- Act as the voice of the customer internally by identifying recurring customer pain points and proposing improvements.
- Support customer-focused initiatives that improve service levels, communication, and operational excellence.
- Identify process inefficiencies and actively participate in Continuous Improvement / FBS initiatives to improve customer experience, productivity, and o

📌 Customer Service Representative (Italia)
🏢 Advanced Sterilization Products
📍 Italia