At Ascom, we build technology that truly matters. Our healthcare IT solutions are used in over 12,000 hospitals worldwide , supporting critical workflows and handling hundreds of millions of alerts every year . This role sits close to the heart of our operations—where technology, healthcare, and real-world problem solving meet.
Due to continued growth and increasing customer demand, we are expanding our team. This is not a temporary backfill, but a long-term investment in delivery capacity and talent development.
The Role
As a Second Line Support Engineer , you will work on complex technical issues that go beyond basic helpdesk tasks. You’ll support hospital and healthcare customers, troubleshoot advanced incidents, and help ensure stable, secure systems in mission-critical environments.
This role is ideal for:
- Young graduates in biomedical, ICT, or software engineering
- IT professionals with customer care / support experience and solid technical foundations
- Engineers who want to grow into healthcare software and systems expertise
What You'll Do
- Diagnose and resolve complex technical issues escalated from First Line Support or field engineers
- Work hands-on with Windows Server environments , SQL databases, and system integrations
- Analyze recurring issues and support root cause analysis and long-term fixes
- Register, classify, and process incidents and service requests
- Communicate clearly with customers, providing updates and managing expectations
- Support SLAs and participate in structured on-call / weekend rotations
- Take part in preventive maintenance activities to ensure system stability
This is a software-and system-focused role , not hardware-heavy.
What You Bring (Must-have)
- Education in ICT, software engineering, biomedical engineering, or similar (or equivalent experience)
- Practical experience or strong knowledge of:
- Customer support / helpdesk workflows
- Understanding of data security principles
- Ability to analyze problems and comm
📌 Second Line Support Engineer (Scandicci)
🏢 Ascom
📍 Scandicci
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