Azienda The Company is a global leader in advanced mobility and high-technology vehicle solutions, known for combining engineering excellence with cutting-edge digital innovation. Offerta The candidate who will fill the role of Product Owner and Digital Service Manager will have the following responsibilities: * Own the product strategy, roadmap and lifecycle of IDV's digital service portfolio, including Fleet Management Systems, Data Management Systems, Microsoft Dynamics CRM and multichannel customer service platforms. * Translate customer and business requirements into product enhancements, system developments and service improvement initiatives. * Prioritize and manage the product backlog, coordinating development activities with ICT teams and external technology partners. * Drive the continuous evolution, integration and customization of digital platforms to support business and customer needs. * Act as the key interface between Customer Service, ICT, Engineering, Operations and external suppliers. * Ensure the effective delivery and operational performance of digital services,



monitoring KPIs, SLAs and customer satisfaction levels. * Lead incident, escalation and problem management activities, ensuring timely resolution of complex service issues. * Oversee third-level support activities and coordinate the implementation of corrective and preventive actions. * Lead the evolution and optimization of Microsoft Dynamics CRM and related customer engagement solutions. * Collaborate with ICT teams on cloud-based solutions and platform architecture within the Microsoft Azure environment. * Manage and develop a team of Digital Service Specialists, fostering a culture of accountability, collaboration and continuous improvement. * Identify opportunities for innovation, automation and process optimization to enhance service quality, operational efficiency and user experience. Competenze ed esperienza A successful Product Owner and Digital Service Manager should have: * Ma

📌 Product Owner and Digital Service Manager (Italia)
🏢 Michael Page
📍 Italia