Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.

Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.

Lead high‑level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.

Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.

Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.

Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.

Build and sustain relationships with stakeholders at all levels within customer organizations,



driving strategic initiatives and improving supply chain efficiencies.

Lead cross‑functional teams to deliver innovative, value‑added services and solutions that meet customer needs and promote mutual growth.

Manage and develop a portfolio of strategic customers, ensuring high levels of retention, satisfaction, and profitable growth.

Build strong relationships with senior stakeholders and act as the primary customer contact.

Deliver annual growth targets through account development, active selling, and new business opportunities.

Lead contract renewals, commercial negotiations, and tender processes.

Develop and execute Joint Business Plans to improve customer supply chain efficiency and create mutual value.

Conduct regular business reviews, monitor account performance, and drive continuous improvement.

Collaborate with cross‑functional teams to deliver innovative solutions and enhance customer experience.

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📌 Key Account Manager (Italia)
🏢 CHEP Italia
📍 Italia