We’ve signed up to an ambitious journey. Join us As
Arrive, we guide customers and communities towards brighter futures
and more livable cities, it isn’t a challenge just anyone could
take on. Luckily, we have something to help us make it happen. Our
people and our values. We Arrive Curious, Focused and Together.
Just as our entire brand is inspired by the North Star, the shining
light leading travelers to their destinations since time began, our
values guide us. They help us be at our best. For our customers.
For the cities and communities we serve. For ourselves. As a global
team, we are transforming urban mobility. Let’s grow better,
together. The Role L1 Support Technicians are the first point of
contact for our customers. They monitor the Service Desk queue for
new incidents and requests, taking ownership of relevant reported
incidents as well as handling phone calls and conducting triage.
They see incidents through to resolution, fostering strong
relationships with key internal and external customers. Due to
internal progression, we are seeking an enthusiastic,



energetic,
and confident individual who can deliver world-class customer
service to our customers and partners. How to make an impact Log
and monitor incidents from a range of communication channels and
ensure that the appropriate action is being taken to meet SLA.
Update customers and colleagues by telephone, email, or portal on
the progress of a support call or to request additional
information. Contact third parties to log support calls, get
updates on open support calls, or request technical support.
Conduct remote diagnostic tests, checks, and repairs when a
customer reports an incident. Assisting in internal and external
customer report generation, including collating reports, managing
users and passwords Assist with ad hoc tasks relating to
implementation projects, support projects, or support
administration Regularly update open tickets in the CSM tools Build
strong relationships with customers,

📌 Support Agent (Emilia-Romagna)
🏢 Arrive
📍 Emilia-Romagna