The ideal candidate is passionate for the hospitality business. He / she is service oriented, passionate and willing to grow professionally. He / she is professional presented and loves to be in contact with our guests.
Main duties & responsibilities:
- Responsible for the welcome and farewell of our guests, according to the Company policies, standard and procedures, maintaining high standards at all times;
- Responsible for the parking of the guest cars and cleanliness of the parking area;
- Ensure that the external reception area is in order and well maintained;
- Being informed about guest information (arrivals, departures and guests in house);
- Being informed about touristic attractions in the area and services offered by the hotel;
- Working closely with the Reception staff and offering assistance when necessary;
- Deal with emergency requests when asked by a Supervisor;
- Maintain professional relationships with guests and colleagues;
- Anticipate guests needs

Requirements
What You Bring:
- Effective communication:



he/she communicates clearly and in an appropriate manner that positively impacts on their role, the business and Belmond
- Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience
- Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself
- Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities
- Adaptability: he/she accepts change and participate in new programs and processes. H

📌 Doorman - Villa San Michele, a Belmond Hotel (Fiesole)
🏢 Belmond
📍 Fiesole