Il processo di selezione sarà interamente gestito Campari Group.
--
Description Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas. Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people. Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry. General Description of the Role The Customer Service & Logistics Specialist is responsible for the end‑to‑end management of customer orders and related logistics flows for the Netherlands within the Benelux supply chain. The role combines day‑to‑day customer service activities (order management, coordination with customers and 3PLs)
with continuous process improvement, data analysis and cross‑functional collaboration. Key Responsibilities and Activities Operational Execution
- Manage the end‑to‑end order‑to‑cash process for assigned customers: order entry, order changes, delivery follow‑up, invoicing and issue resolution in SAP
- Act as first point of contact for customers on order status, deliveries and operational topics, ensuring the targeted service level
- Coordinate closely with Sales, Demand Planning, and Finance to ensure accurate order fulfilment and smooth information flow
- Proactively manage exceptions (shortages, delays, discrepancies), proposing solutions and communicating clearly with all stakeholders
Analysis & Process Improvement
- Monitor and analyze customer service and logistics KPIs (service level, OTIF, costs, inventory accuracy) to identify trends and improvement opportunities
- Prepare and maintain regular reports for
📌 Customer Service (Milano)
🏢 Campari Group
📍 Milano
Candidati a questo annuncio
Mostra le tue capacità professionali all'azienda, compila il form e lascia un tocco personale nella lettera di presentazione, aiuterà il recruiter nella scelta del candidato.