Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 34 hotels located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.
Join Starhotels and become part of our Reservation Center as Booking Agent at our Head Office in Florence .
As the main contact for rooms’ reservations, you will sponsor our property to the guest and invite them to choose us for their stay.
Your responsibilities include:
- Mastering the art of efficient phone conversations.
- Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.
- Turning inquiries into successful contracted business deals.
- Identifying and pursuing promising sales leads with precision and enthusiasm.
- Responding to all enquiries in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.
- A passionate commitment to delivering exceptional customer experiences.
Exceed expectations revealing:
- A unique personality and a true passion for hospitality.
- Experience in the role.
- Familiarity with Opera PMS.
- Excellent communication skills.
- Experience in the role.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
Embrace global diversity by speaking:
- Italian – fluently
- English – fluently
- Additional languages are a plus.
Unlock a world of benefits including:
- Exclusive discounted stays within the group.
- Corporate perks and special discounts with our partner companies.
Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry , which provides for 14 salary payments per year .
The total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to
📌 Booking Agent (Firenze)
🏢 Starhotels
📍 Firenze
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