Role Name : Onsite Support

Role Location :Legnago, Italy

Role Type : B2B Contract

Role Mode: Onsite(5 Days per week)

Language: Italian(C1 & Above)

Mandatory Skills:
– Service Desk, End User services, Field Services, Onsite Support Services,ServiceNow

Job Description:

Technical Expertise
- Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.
- Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation.
- Familiarity with Active Directory and Azure AD object management.
- Process & Governance
- Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).
- Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.
- Analytical & Automation




- Ability to leverage analytics and automation tools for proactive support and trend analysis.
- Competence in identifying process inefficiencies and implementing improvements.
- Communication & Collaboration
- Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.
- Effective reporting and documentation capabilities.
- Compliance & Safety
- Understanding of security protocols, compliance standards, and factory safety requirements.
- Preferred Qualifications
- Experience in manufacturing IT environments.
- Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.

Contact Information:

Mobile: +44-(phone hidden)

Email: [email protected]

📌 Onsite Support (Legnano)
🏢 Infinity Quest
📍 Legnano