BB&E; is an employee-owned, full-service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the United States. BB&E; team members provide Environmental Consulting, Facilities Engineering, and Program/Project Management Services to the Federal and private sectors.
Position Summary
BB&E; is seeking a qualified and detail-oriented System Administrator / Inside Plant (ISP) Technician to provide operations and maintenance (O&M;) support for telecommunications systems at for NAVSUP in Naples, Italy.
This position ensures reliable and secure performance of Inside Plant infrastructure, VoIP systems, and related communications equipment to support mission-critical operations.
Job Duties & Responsibilities
- Provide Inside Plant (ISP) operations and maintenance (O&M;) for installed telephone systems, VoIP systems, and associated ancillary equipment at NCTS Naples.
- Operate and maintain the telephone maintenance console and Cisco Unified Communication Manager (CUCM) to install,
relocate, and troubleshoot telephone extensions, perform programming changes, adjust class of service, activate/deactivate special features, and manage VoIP network administration.
- Troubleshoot and restore telephone services, systems, and equipment outages, including coordination with commercial providers, Tier III support, and the BCO help desk.
- Perform all patch panel terminations for installation, relocation, or removal of telephone services or communication circuits, ensuring proper labeling and accurate recordkeeping.
- Maintain telephone terminations, switch patch panels, and cable records; submit accurate monthly Planned Maintenance System (PMS) reports.
- Respond to incidents, requests, and critical incidents within required timelines, maintaining an Acceptable Quality Level (AQL) of 90% or higher.
- Respond to alarms (e.g., Gateway, UPS/Generator) and system outages by investigating,
📌 Inside Plant (Napoli)
🏢 BB&E
📍 Napoli