Technical Service Representative – Aluminium & Coatings A leading company in the aluminium manufacturing and processing sector is seeking an experienced Technical Service Representative to support customer technical requirements, product development, quality improvement, and innovation. Key Responsibilities * Lead the development, negotiation, and ongoing management of customer technical specifications. * Support product development, qualification, validation, and continuous improvement, including metallurgical characteristics, coating systems, and surface properties. * Act as the primary technical contact for customers regarding product performance, quality, and technical requirements. * Lead technical projects and product improvement initiatives, translating market trends, customer feedback, and commercial opportunities into innovative solutions. * Ensure consistent product performance across different metal supply sources. * Coordinate the qualification and monitoring of coating systems, paint suppliers, and chemical products, ensuring regulatory compliance, sustainability,



and supply continuity. * Collaborate closely with Operations, Quality, R&D;, Supply Chain, and Commercial teams to understand and meet customer expectations. * Lead quality issue resolution, including customer complaints, Root Cause Analysis, 8D investigations, and implementation of sustainable corrective actions. * Support Master Data Management and related technical and administrative activities for customers and products. * Identify and develop new business opportunities through technical innovation and strategic customer engagement. Requirements * Masters degree in Materials Engineering, Chemical Engineering, Industrial Engineering, Metallurgy, or a related technical/scientific discipline. * At least 5 years of experience in an industrial or manufacturing environment, preferably involving continuous production processes. * Previous experience in a customer-facing technical, product developm

📌 Technical Service Representative (Milano)
🏢 SoTalent
📍 Milano