Responsibilities of the role:
- Follows up solution implementation and ensure consistency between initial requirement and final delivery;
- Lead and execute test phases for internal functional test and customer validation;
- Define and maintain solution design, traceability, and change requests coordinating software factory, operations, and IT;
- Support operations in process discussion and understanding;
- Act as the primary point of contact between the software factory and business operations, mediating priorities and decisions;
- Deliver WMS solutions from requirements gathering through functional, integration, and acceptance testing - up to cut-over, go-live, and hypercare;
- Highlights gaps and evaluate solution proposal;
- Reports bugs, support in identifying problems and provide resolutions using root cause analysis;
- Interacts with operations engineer and process owners to help refine business specifications for new functionalities and process improvement;
- Monitors progresses and reporting according to KPI's identified;
- Communicates and exchange with the customer and internal stakeholders.
Requirements
- Degree in Information Systems, Computer Science or Engineering is preferred;
- Proven experience in the supply chain and logistics industry;
- Hands-on WMS experience, Blue Yonder knowledge is a plus;
- 3-5 years in software delivery/solution implementation;
- Quickly learn and achieve proficiency in new software applications and technologies as needed;
- Demonstrate attention to detail, problem solving;
- Strong attitude for understanding and analysing large amounts of data from multiple sources;
- Present organized and thorough information and data appropriate for intended audience;
- Ability to be summarize and be concise;
- Provide timely and professional support to all internal/external customers and vendors;
- Capable of planning own and others workload in dynamic environments with shifting priorities;
- SQL knowledge is mandatory while experienc
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