WHAT YOU WILL DO

As the onboard Costa Ambassador, you will be a focal point for the onboard revenue strategy: illustrating and promoting the full onboard offer, using storytelling to spark guests’ desire to experience something new, and boosting revenue through cross- and up‑selling.
- Build relationships of trust with guests, acting as their point of reference and consultant for all onboard products and services.
- Present the onboard offer through engaging storytelling, using a simple, direct style tailored to each guest to spark interest and desire.
- Offer the right product or service at the right time, promoting the experiences guests care about most.
- Overcome objections and close sales, booking products and services and boosting onboard revenue through cross‑ and up‑selling.
- Monitor sales targets and KPIs, supporting the departments in reaching them and turning guest data into action plans.
- Take an active part in onboard revenue meetings and proactively propose new ideas to boost products and services.
- Apply the retail levers that impact sales, visual display, staffing,



asset protection and process optimisation, to maximise results.
- Help build a strong safety culture, promote health and safety procedures, and uphold high standards on board.

WHO YOU ARE

You bring a natural flair for sales and guest engagement, thriving in an international, fast‑paced environment where storytelling, empathy and a results‑driven attitude make the difference.

REQUIRED
- Secondary school diploma or degree in tourism, languages or humanities
- At least 1 year of experience in Retail/Sales, with strong interpersonal skills
- Excellent command of Italian (C1) and English (C1)
- A third language at minimum B2 level (French, German, Spanish)
- Good knowledge of MS Office (Word, PowerPoint, Excel)
- Solid sales, communication and customer‑service skills, with the ability to read guest needs and close effectively
- Experience in cross‑ and up‑selling or onboard/retail revenu

📌 Costa Ambassador (Genova)
🏢 Costa Crociere
📍 Genova