Would you like to start a new professional adventure as an Application Specialist in one of our opportunities in the Enterprise Digital Applications industry in Italy (Milan area)? Your missions?
Implement, configure, and maintain enterprise applications (ERP, CRM, cloud-based SaaS platforms) to support business processes, ensuring reliability, performance, and compliance.
Provide advanced technical support (Level III), diagnosing and resolving incidents, managing service requests and problem-resolution activities in line with SLAs.
Act as the primary liaison between business users, application vendors, and technical teams, translating business requirements into functional and technical solutions.
Monitor application performance and availability, performing root-cause analysis of failures, bottlenecks and integration issues and implementing corrective measures.
Develop and execute test plans, regression testing and UAT activities for application changes and releases, ensuring quality prior to production deployment.
Manage application security, user roles, permissions,
access controls, and data integrity across environments.
Develop training materials and deliver end-user training to drive adoption of new features and best practices.
Coordinate application upgrades, patches and releases, maintaining configuration documentation, system specifications and knowledge repositories.
Your profile?
Degree in Computer Science, Information Systems, Engineering or equivalent experience.
At least 5 years of experience in application support, administration and implementation of enterprise platforms (ERP, CRM, SaaS), including software lifecycle management and IT service/incident/change management.
Strong technical skills in application configuration, system integrations, APIs, data flows, and testing methodologies (regression testing, defect management, UAT); familiarity with data management tools such as Snowflake is a plus.
Fluent English at C1 level (spoken and written); Ital
📌 Application specialist (Milano)
🏢 Altro
📍 Milano