MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you'll help develop an outstanding program in one of its most exciting phases. You will recruit and provide the coaching, mentoring and development that will enable both our high‐touch and tech‐touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.
We are looking to speak to candidates who are based in Italy, Milan or Rome for our hybrid working model.
Passion for and experience in hiring, developing and managing a team of individual contributors; A proven track record and experience with fast‐growing teams,
using data to drive initiatives and guide your decision making processes
We'll teach you all about MongoDB and databases, but our users and products are inherently technical; Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required
To lead and execute efficiently, you'll need to be a specialist in prioritization and time management
A strong desire to embrace partnership and collaboration; You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success "brand" across our entire organization and the market
You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds
A Bachelor's degree combined with 3-4 years of management experience, preferably in a custom
📌 Customer Loyalty Executive (Roma)
🏢 Mongodb
📍 Roma
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