At AlfaDocs , we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.
We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.
As a Customer Success Specialist , your primary goal is to maximize the value each customer derives from the AlfaDocs platform, while contributing directly to MRR growth through upselling and contract renewal support.
You will work with both active and dormant accounts, proactively increasing product adoption, customer satisfaction, and platform usage.
Monitor and manage a segment of low-engagement accounts ,



which represent ~15% of the CS team’s portfolio.
Support customers with best practices , personalized recommendations, and feature guidance tailored to their business needs.
Act as a trusted advisor and voice of the customer in cross-functional conversations with Product, Sales, and Support teams.
~1-3 years of experience in a customer-facing role, ideally in SaaS, account management, or customer success.
~ Excellent communication skills , both verbal and written.
~ Comfort with outbound calling , user engagement, and light upselling/cross-selling.
~ Strong technical aptitude – able to quickly learn and explain software features.
~ Familiarity with CRM systems and customer engagement tools.
~ Native Italian speaker; good working proficiency in English (B2+).
~ Administrative Info:
Contract : Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term.
Office Model : Hybri

📌 Support Specialist with Italian (Milano)
🏢 AlfaDocs.com
📍 Milano