We are seeking a proactive, positive, and resilient individual with proven active listening skills and a natural ability to manage relationships and communications with both external clients and internal stakeholders. The ideal candidate is solution-oriented, able to work independently, and committed to delivering outstanding service throughout every stage of the process. This role is 100% on-site at our Italian HQ in Agrate Brianza, Italy. What You'll Be Doing: * Process all types of local orders, order confirmations, returns and credits accurately to deliver goods within agreed timescales * Manage communications and relationships with external customers and internal ensuring quality and responsiveness. Proactive communication via phone and email in a helpful and professional manner is required * Capture and Analysis of feedback and complaints, other analyses as required * Support vigilance processes * Provide management information * Update and maintain customer contract pricing in ERP * Work proactively as part of the Customer Service team,
helping the team achieve its goals and develop * Support cross training of other team members * Order stocks to replenish the local warehouse in Monza, to maintain safety stock levels * Coordinate the pick, pack and ship of customer orders seamlessly and promptly within agreed time frames * Organise and keep all storage areas safe, secure, clean and tidy * Oversee import of goods, cooperate with import agency * Prepare all in and out stock documentation as well as stock checks * Schedule and monitor delivery/courier services * Order packaging materials * Cooperate with waste-management company * Ensure continuous improvement to processes and systems * Ensure all health and safety and quality procedures are always followed * Invoicing / correcting / credit notes issuing * Reconcile the sales ledger balance sheet * Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training a
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