ServiceChannel is the leading cloud-based platform for Facilities Management and Maintenance operations. We help organizations source, procure, manage, and pay for repair and maintenance services across multi-site portfolios through a single, integrated system. With nearly two decades in the market, we combine proven industry expertise with the agility and curiosity of a fast-growing technology company. We are committed to building both a great product and a great place to work.
Key Responsibilities
- Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi-site service delivery
- Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints
- Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines
- Guide customers through configuration, training, testing, and go-live with a strong focus on real-world operational adoption




- Communicate technical and functional concepts clearly to both technical and non-technical stakeholders, including facilities and operations leaders
- Build strong working relationships with cross-functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership
- Deliver end-to-end client support, including configuration recommendations, platform training, and integration support
- Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution
- Manage customer and internal resources to meet milestones and ensure predictable, high-quality delivery
- Participate in cross-functional initiatives to advocate for facilities-driven customer needs and continuously improve the client experience
- Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement

Required Skills & Experien

📌 Senior Implementation Project Manager (Italia)
🏢 ServiceChannel
📍 Italia