We are looking for a Field Service Engineer (FSE) in Italy to support our clients in Milan or nearby areas.
Scopra di più sui compiti quotidiani, le responsabilità generali e l'esperienza richiesta per questa possibilità scorrendo subito verso il basso.
As an in‐field expert you will be the superhero our clients need.
Your mission
- Take ownership of dispatched customer issues.
- Support resources dispatched onsite by RFM during commissioning and on‐site services.
- Support the RFM/PjM during commissioning and site acceptance services.
- Deliver support and contribute service solutions for our customers.
- Perform all on‐site installation, commissioning, repair, maintenance and test tasks, as well as upgrades or rework activities.
- Follow operational procedures, processes and practices as defined, documented and consistently applied.
- Follow the applicable health and safety instructions and regulations.
- Ensure up‐to‐date documentation, work instructions and processes for existing and coming service contracts and agreements.




- Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
- Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on‐site services.
- Participate in the claim management and RMA process.
- Take care of service tools by ensuring an appropriate calibration process.
- Take over randomly on‐call duties, partly on weekends and nights.

Your profile
- Education as Electrical technician or Engineer (knowledge of ACDC, Low/Medium Voltage, electrical conduits, etc.).
- Italian & English language skills at least at B2 level.
- Experience with battery storage solutions is beneficial.
- Experience dealing with customers in critical situations.
- Driving license is extremely important for the job.
- Health & Safety training to access construction sites with electrical specific training.
- Willingness to work on‐call duty and to travel

📌 Field Service Engineer (Milano)
🏢 Sungrow Europe
📍 Milano