A job at Tempo pieno Professional Level Professional experienced
Graduates We are looking for As of now Division Automotive Location Laives (BZ)
For our Laives (BZ) location, we are looking for a:
Junior IT Service Specialist (m/f/x)
Where we need you
Main Responsibilities
Lead the design, implementation, and optimization of ESM services, workflows, and ITIL processes.
Manage and standardize the divisional Service Catalogue across regions
Develop and maintain integrations with key systems (SharePoint, Azure AD, SAP, APIs) and drive automation initiatives
Oversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management
Collaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts
Design and maintain dashboards and reports for SLAs, automation, and performance monitoring.
Ensure adherence to ITIL best practices, security standards, and continuous improvement goals
Serve as subject matter expert and advisor for ESM and Confluence,



supporting platform operations and roadmap development
How to convince us
Bachelor's degree in Computer Science, Business, Management, or a related field
Basic knowledge of ITSM and ITIL; ITIL certification is a plus
Interest in service management, process improvement, and automation
Familiarity with Confluence and Jira is a plus
Basic knowledge of Microsoft 365 and Azure AD is an advantage
Interest in reporting and data analysis tools (e.g. Power BI)
Good English skills (B2); German is a plus
We are looking for a motivated and proactive person who is eager to learn and grow. You enjoy working with different teams, have good communication skills, and like solving problems. An analytical mindset and a hands‐on attitude will help you succeed in this role.ow to maintain a balance between global standards and local flexibility.
What we offer
Dedicated onboarding program, flexible working hours, time bank and paid overtime, opportun

📌 Junior IT Service Specialist (Italia)
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📍 Italia