About XTEL
XTEL is a leader in advanced, AI-driven solutions for consumer goods companies, combining cutting- edge technology, industry expertise, and data management to accelerate profitable revenue growth and value realization.
Position Overview
The Instructional Designer - Engineering owns the technical curriculum for XTEL implementers, administrators, and partner technical teams. In this role, they ensure that field enablement teams can configure, integrate, and support the platform effectively and consistently.
Key Responsibilities
Collaborate with Engineering, Architecture, Partner Services, and Support to identify technical skill requirements for successful deployments.
Build structured learning paths for solution architects, integration engineers, technical consultants, and admins.
Design and maintain content on topics such as architecture, integrations, APIs, data models, environments, configuration, and security.
Develop hands-on labs, implementation playbooks, and troubleshooting guides that mirror real deployment scenarios.
Partner with LMS Platform Lead to segment and secure technical content for the right audiences (internal vs partner vs customer IT).
Keep technical curriculum fully aligned with release notes, new integrations, and infrastructure changes.
Support technical certifications for partners and internal teams.
Serve as a bridge between Engineering and Field for “how do we teach this?” questions.
Qualifications
A great candidate will have:
4–8+ years in technical enablement, developer education, or solutions / Partner Service enablement.
Strong technical literacy in SaaS architectures, integrations, APIs, data pipelines, ideally within enterprise ecosystems.
Demonstrated ability to explain complex technical concepts to mixed-skill audiences.
Geographical Location:
EU
Open to Full remote
Hybrid work arrangements (Bologna Italy, Leuven Belgium)
What We Offer
Flexible working hours;⌚
Competitive Salary Package and Premio scheme;?
A challenging ro
📌 Instructional Designer (Italia)
🏢 XTEL
📍 Italia