Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION
Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client‑facing role, you will serve as a trusted point of contact—from initial booking through post‑trip follow‑up—ensuring a seamless, personalized, and high‑quality experience.
This position is ideal for someone who is detail‑oriented, service‑driven, and passionate about travel, hospitality, and creating exceptional client experiences.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after travel to ensure a positive experience




- Address client concerns or issues with empathy, professionalism, and solution‑oriented thinking
- Maintain clear documentation and update booking systems as required

Qualifications & Skills
- Excellent verbal and written communication skills
- Strong customer service background (travel, hospitality, or service‑related experience preferred)
- Highly organized with strong attention to detail
- Comfortable using technology and learning new booking platforms and systems
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences

What We Offer
- 100% remote work environment
- Opportunities for professional growth within the agency
- Access to travel perks and industry‑related discounts
- Supportive team culture with ongoing training and development

Equal Opportunity Statement
Prestige Travel Agency b

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