The Client Success Manager (CSM) plays a critical role in helping clients realize measurable business value through the successful adoption and ongoing use of Forwood's solutions. Acting as a trusted advisor, the CSM partners closely with customers to drive engagement, maximize outcomes, strengthen long-term relationships, and support retention and growth. This role ensures clients achieve their safety and operational objectives while advancing Forwood's mission to eradicate workplace fatalities.

Main Responsibilities:
- Lead the end-to-end onboarding and implementation of Forwood solutions, ensuring timely deployment and achievement of agreed success criteria.
- Develop and execute implementation plans, including project timelines, milestones, stakeholder engagement, and change management activities.
- Facilitate workshops, training sessions, and enablement programs to support user adoption and operational readiness.
- Partner with client stakeholders to establish measurable objectives, success metrics, and implementation outcomes.




- Serve as the primary customer contact and trusted advisor for a portfolio of strategic clients.
- Build strong relationships with executive sponsors, business leaders, and operational stakeholders.
- Conduct regular success reviews to assess progress, address challenges, and align on strategic priorities.
- Collaborate with Account Managers to plan and deliver Business Reviews (QBRs) that demonstrate value, highlight achievements, and identify future opportunities.
- Develop a deep understanding of each client's business, operational challenges, and safety objectives.
- Own customer success plans and roadmaps, ensuring alignment between client objectives and platform utilization.
- Drive adoption of Forwood solutions by identifying opportunities to increase engagement, expand use cases, and improve user outcomes.
- Monitor customer health indicators, usage trends, and engagement metrics to proactively identify risks and implement miti

📌 Client Success Manager- Italy (Italia)
🏢 Forwood Safety
📍 Italia