01st July, 2026

Role Summary

Our client is seeking a Technical Support Specialist to provide technical assistance to customers, partners, and internal stakeholders by diagnosing and resolving hardware and software-related issues. The successful candidate will play a key role in supporting product implementation, troubleshooting technical challenges, delivering training, and ensuring a high level of customer satisfaction.

This role is ideal for a technology-driven professional who enjoys problem-solving, customer interaction, and working in a dynamic, fast-paced environment.

Key Responsibilities
- Provide technical support to customers, partners, sales representatives, and internal teams via phone, email, and chat.
- Diagnose and resolve hardware, software, connectivity, installation, and configuration issues.
- Provide technical expertise on database setup, user management, reporting, system configuration, and platform navigation.
- Troubleshoot device-related issues, network communications, and software applications.
- Coordinate product return, replacement,



and exchange processes with internal departments.
- Develop and deliver product and technical training to customers, partners, and resellers.
- Investigate and resolve customer complaints effectively and professionally.
- Escalate critical or recurring technical issues to management when necessary.
- Ensure the confidentiality and security of customer data and information.
- Support strategic business initiatives and collaborate with cross-functional teams.
- Maintain up-to-date knowledge of technologies, products, and industry developments.

Candidate Profile

The ideal candidate is a customer-focused technical professional with strong troubleshooting capabilities, excellent communication skills, and the ability to manage multiple priorities. They are comfortable explaining technical concepts to both technical and non-technical audiences and thrive in a collaborative environment.

Requirements Education
-

📌 Technical Customer Support Representative (Ferrara)
🏢 Bolt Talent Solutions
📍 Ferrara