Key Lead The Key Lead is responsible for ensuring all customers receive a quality in‐store experience. Acting as the Floor Supervisor, this role provides guidance and coaching to Brand Reps and Stock Associates to maintain effective store operations. The Key Lead drives store performance through customer experience and daily sales achievement.
Responsibilities Perform opening and closing routines
Operate register / point‐of‐sale systems
Fulfill OMNI Channel orders
Demonstrate product knowledge and brand awareness while driving sales
Build and maintain visual displays
Analyze reporting to inform decision making
Protect store assets and perform inventory control
Represent the brand and exemplify company culture and values
Schedule & Hours Availability varies weekly but expects at least 20 hours per week. Must work Saturdays, Sundays and certain holidays. During peak periods, hours increase to support business needs.
Qualifications High school diploma or G.E.D. (preferred)
At least one year of retail experience (preferred)
No supervisory or managerial experience required




CEFR B2 fluency in English and Italian, required
Strong customer focus and exceptional interpersonal skills
Strong communication skills and knowledge of current fashion trends
Energetic, outgoing, assertive, initiative, confidence
Adaptability, flexibility, ability to balance multiple tasks, detail oriented
Strong work ethic and proactive learning mindset
Compensation Full‐time starting rate: €29,691.00 annually (range €29,691.00 – €29,691.00). Full‐time equivalent is 40 hours per week. Hours and rate may be modified in the future.
Benefits Quarterly incentive premio program
Merchandise discount
Career advancement opportunities
Opportunity to become a brand affiliate
Training and development
Meal tickets after 90 days
Legal & Policies Any job offers for this role may be conditional upon completion of applicable work visa formalities.
Abercrombie & Fitch Co. is an equal opportunity employer.
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