Country: Italy
Job Description The WinBack Manager is primarily responsible for strategically re‐engaging and rebuilding relationships with blue‐chip clients who have previously engaged with our products and services or only previously partnered with our competition.
Reporting to the Commercial Lead ITA based in Milan, the WinBack Manager will play a key role in establishing lasting partnerships, ensuring client satisfaction and driving revenue growth.
Responsibilities Proactively reach out to key decision‐makers and influencers within blue‐chip client organizations to understand their reasons for disengagement or for choosing competition.
Develop and maintain strong, strategic relationships with clients to enhance customer loyalty and satisfaction.
Conduct regular check‐ins to assess client needs and provide tailored solutions.
Prepare materials to showcase our capabilities, including reports and analyses to be shared with prospect clients / shadow‐servicing.
Help identify the most relevant client targets using business intelligence analyses.
Collaborate with cross‐functional teams and commercial lead to customize products and services to meet the specific requirements of blue‐chip clients.
Identify opportunities to establish long‐term partnerships with blue‐chip clients, focusing on mutual growth and success.
Negotiate and finalize partnership agreements, ensuring they align with both parties' strategic objectives.
Work closely with Sales, Marketing, commercial lead and Product teams to align strategies and address the unique needs of blue‐chip clients.
Collaborate with the Customer Support team to ensure a seamless client experience and timely issue resolution.
Identify and showcase success stories of re‐engaging and rebuilding relationships with blue‐chip clients; encourage clients to participate in testimonials, case studies, and other advocacy initiatives.
Qualifications Bachelor's degree in Business, Marketing, or a related field.
At least 3 years of experien
📌 Win Back Manager (Milano)
🏢 Altro
📍 Milano
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