Date: Jul 9, 2026
Location: Rome, IT Italy
Department: Front Office
Mission
Anantara Palazzo Naiadi Rome Hotel is looking for a highly capable and service-driven Front Office Supervisor to join its Front of House leadership team.
Located in Piazza della Repubblica, the hotel is one of Rome's leading luxury addresses, with 232 rooms and suites, a rooftop terrace and pool, and a guest experience shaped by the standards of Anantara Hotels & Resorts.
Reporting directly to the Front of House Manager, this is an ideal opportunity for a hospitality professional who is ready to take full control of the daily Front Office operation, lead from the floor, support and develop the team, and ensure a smooth, confident and polished guest journey at every stage.
Responsibilities
Supervise daily Front Office operations
Support and coordinate the Reception team during daily activities
Ensure high standards of guest service and satisfaction
Handle guest requests and operational challenges with professionalism and empathy
Collaborate closely with Housekeeping, Concierge and operational departments
Ensure compliance with luxury hospitality procedures and standards
Assist the Front Office Manager with departmental operations
Qualifications
Supervise and lead the daily operation of the Front Office
Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures
Act as the main operational reference point for the department on a day-to-day basis
Maintain excellent service standards and a strong guest-focused culture across all shifts
Handle guest enquiries, complaints and service recovery with professionalism and confidence
Support, coach and develop the Front Office team to ensure consistency and performance
Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments
Oversee shift organisation, team presence, and operational follow-up
Ensure compliance with procedures, standards, reporting and syste
📌 Front Office Supervisor (Roma)
🏢 Altro
📍 Roma