Possibilità
Multinational legal services firm
International environment focused on technological innovation
Azienda
Multinational legal services firm.
Offerta
Ticket support:
Ensure customer issues are directed in the first instance to the Service Desk and ServiceNow tickets raised for all activities.
Monitor ServiceNow incident queues, ensuring timely resolution of Incidents within SLA.
Escalation point of contact on the ground
Actioning requests from IT Service Desk
Raising tickets on behalf of employees if can't fix
Onboarding/Offboarding:
Onboarding - provisioning of new laptops, build, peripherals
Offboarding - organising laptop and peripheral collection
IT Asset Management:
Managing mobile devices, headsets & peripheral, ordering stock; product life cycle of the asset (from the moment of purchase)
Ensuring all processes are followed for the recording and tracking of hardware assets
Client support:
Client Support in an office environment (any ad hoc requests from the clients onsite)
Major incident support:




Major incident management as the extension of the central function
Floor walking, investigating and line of communication
Gathering feedback and helping facilitating that in the office
End user device management:
User hardware defect support (laptop/mobiles)
User hardware peripheral support
Employee offsite support:
Internal conference/events support (non-client facing)
Offsite Partner/Exec support on special occasions (subject to IT Support Lead or Regional IT Support Manager approval)
AV Support (non-UK):
Technical assistance, preventive maintenance, upgrades and updates
Building Infrastructure (Core):
Maintenance of any equipment related to network
Special Projects (subject to IT Support Lead or Regional IT Support Manager approval)
Assist with scheduling IT support for projects requiring on-site assistance
Change agent - acting as an advocate of changes within IT onsite
E.g. Local office reorganisation support
Competenze ed esperienza
Skills:
Ability to c

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